{"id":14,"date":"2023-04-04T15:09:14","date_gmt":"2023-04-04T14:09:14","guid":{"rendered":"https:\/\/staging.bestgraficadigital.com\/loja\/?page_id=14"},"modified":"2025-09-11T11:28:27","modified_gmt":"2025-09-11T10:28:27","slug":"politica-de-reembolso-e-devolucao","status":"publish","type":"page","link":"https:\/\/staging.bestgraficadigital.com\/loja\/politica-de-reembolso-e-devolucao\/","title":{"rendered":"Politica de reembolso e devolu\u00e7\u00e3o"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c93acd2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c93acd2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-43f8bb0c\" data-id=\"43f8bb0c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7529352 elementor-widget elementor-widget-text-editor\" data-id=\"7529352\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h4 style=\"text-align: left;\" data-start=\"173\" data-end=\"198\">\u00a0<\/h4>\n<h4 style=\"text-align: center;\" data-start=\"173\" data-end=\"198\"><strong data-start=\"173\" data-end=\"198\">Pol\u00edtica de Devolu\u00e7\u00e3o<\/strong><\/h4>\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\n<p data-start=\"200\" data-end=\"382\">Na <span style=\"color: #003366;\"><strong>Best Gr\u00e1fica Digital<\/strong><\/span>, queremos que fique satisfeito com a sua encomenda. No entanto, devido \u00e0 natureza personalizada da maioria dos nossos produtos, aplicam-se regras espec\u00edficas:<\/p>\n<ol data-start=\"384\" data-end=\"1673\">\n<li data-start=\"384\" data-end=\"808\">\n<p data-start=\"387\" data-end=\"416\"><span style=\"color: #003366;\"><strong data-start=\"387\" data-end=\"414\">Produtos Personalizados<\/strong><\/span><\/p>\n<ul data-start=\"420\" data-end=\"808\">\n<li data-start=\"420\" data-end=\"587\">\n<p data-start=\"422\" data-end=\"587\">Artigos feitos \u00e0 medida, personalizados ou produzidos manualmente n\u00e3o podem ser devolvidos nem trocados, exceto em caso de defeito de fabrico ou erro na encomenda.<\/p>\n<\/li>\n<li data-start=\"591\" data-end=\"808\">\n<p data-start=\"593\" data-end=\"808\">Caso receba um produto com defeito ou incorreto, dever\u00e1 informar-nos no prazo de 7 dias ap\u00f3s a rece\u00e7\u00e3o, anexando fotos do artigo. Avaliaremos a situa\u00e7\u00e3o e, se confirmado, procederemos \u00e0 substitui\u00e7\u00e3o ou ao reembolso.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"810\" data-end=\"1142\">\n<p data-start=\"813\" data-end=\"846\"><span style=\"color: #003366;\"><strong data-start=\"813\" data-end=\"844\">Produtos N\u00e3o Personalizados<\/strong><\/span><\/p>\n<ul data-start=\"850\" data-end=\"1142\">\n<li data-start=\"850\" data-end=\"1014\">\n<p data-start=\"852\" data-end=\"1014\">Artigos que n\u00e3o sejam personalizados podem ser devolvidos no prazo de 14 dias ap\u00f3s a rece\u00e7\u00e3o, desde que se encontrem em perfeito estado e na embalagem original.<\/p>\n<\/li>\n<li data-start=\"1018\" data-end=\"1142\">\n<p data-start=\"1020\" data-end=\"1142\">As despesas de envio para devolu\u00e7\u00e3o s\u00e3o da responsabilidade do cliente, salvo em caso de erro nosso ou produto defeituoso.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1144\" data-end=\"1453\">\n<p data-start=\"1147\" data-end=\"1180\"><span style=\"color: #003366;\"><strong data-start=\"1147\" data-end=\"1178\">Processamento de Reembolsos<\/strong><\/span><\/p>\n<ul data-start=\"1184\" data-end=\"1453\">\n<li data-start=\"1184\" data-end=\"1348\">\n<p data-start=\"1186\" data-end=\"1348\">Ap\u00f3s recebermos e verificarmos o produto devolvido, o reembolso ser\u00e1 efetuado pelo mesmo m\u00e9todo de pagamento utilizado na compra, no prazo de at\u00e9 14 dias \u00fateis.<\/p>\n<\/li>\n<li data-start=\"1352\" data-end=\"1453\">\n<p data-start=\"1354\" data-end=\"1453\">N\u00e3o ser\u00e3o aceites devolu\u00e7\u00f5es de produtos usados, danificados ou que n\u00e3o cumpram as condi\u00e7\u00f5es acima.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1455\" data-end=\"1673\">\n<p data-start=\"1458\" data-end=\"1486\"><span style=\"color: #003366;\"><strong data-start=\"1458\" data-end=\"1484\">Exce\u00e7\u00f5es e Reclama\u00e7\u00f5es<\/strong><\/span><\/p>\n<ul data-start=\"1490\" data-end=\"1673\">\n<li data-start=\"1490\" data-end=\"1673\">\n<p style=\"text-align: left;\" data-start=\"1492\" data-end=\"1673\">Se tiver qualquer problema com a sua encomenda, contacte-nos imediatamente atrav\u00e9s do nosso email ou telefone. Faremos o poss\u00edvel para resolver a situa\u00e7\u00e3o de forma r\u00e1pida e justa.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00a0 Pol\u00edtica de Devolu\u00e7\u00e3o \u00a0 Na Best Gr\u00e1fica Digital, queremos que fique satisfeito com a sua encomenda. No entanto, devido \u00e0 natureza personalizada da maioria dos nossos produtos, aplicam-se regras espec\u00edficas: Produtos Personalizados Artigos feitos \u00e0 medida, personalizados ou produzidos manualmente n\u00e3o podem ser devolvidos nem trocados, exceto em caso de defeito de fabrico ou [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-homepage.php","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politica de reembolso e devolu\u00e7\u00e3o - Best Grafica - Testes<\/title>\n<meta name=\"description\" content=\"Pol\u00edtica de Devolu\u00e7\u00e3o da Best Gr\u00e1fica Digital: saiba em que casos pode devolver produtos personalizados ou standard.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politica de reembolso e devolu\u00e7\u00e3o - 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